If you sell on TikTok Shop, you already know the tax it charges on your time: every order re-keyed into SKU by hand, stock levels that drift out of sync until a listing oversells, tracking numbers copied back into Seller Center one by one, and returns that stay invisible until someone reconciles them weeks later. TikTok's on-time-shipping metrics don't forgive any of it. TikTok Shop is now a first-class sales channel in SKU — connect your seller account once and orders import automatically, available inventory pushes out on a schedule, tracking submits back the moment you fulfill, and returns and refunds land where you can see them. It lives right alongside Shopify, Amazon, and the rest, using the exact same screens you already know.

If you sell decorated goods — embroidered caps, screen-printed tees, engraved tumblers — the details that actually drive the job have never had a real home in your order. Placement, technique, thread or ink colors, stitch count, which logo and whether it's even been digitized yet: all of it ended up crammed into a line's description or a spreadsheet on someone's desk, unqueryable and impossible to cost. Made-to-Order Decoration brings that world into SKU.io as structured data — a decoration spec you attach to any order line, registries of methods and placements you control, and a pro-forma cost estimate that shows you the margin before you accept the order.

You've placed the order, the goods are on their way, and in many cases you've already paid a deposit up front — but the supplier's tax invoice never landed in your inbox. Those missing invoices quietly pile up: your books don't reconcile, you can't reclaim the VAT/GST on money you've already spent, and chasing them means digging through purchase orders one by one to work out who still owes you paperwork. Request Missing Invoices from Suppliers turns that scramble into a one-click ask. SKU now surfaces every purchase order still waiting on its invoice in a dedicated worklist, and lets you email the supplier a polished request — for a single order, or for all of their outstanding orders at once.

Quoting a customer used to mean creating a sales order, flagging it as a quote, and then remembering to filter those quotes back out of every list, total, and report. There was no real quote lifecycle, no clean way to track what you'd sent, and "converting" a quote to an order was a flag flip that could quietly let the price drift before the order was worked. Quotes are now a first-class part of SKU.io — with their own workspace, their own status lifecycle, a branded quote document, and a one-click, price-locked conversion to a sales order.

Customer returns used to mean stitching together a refund here, an inventory adjustment there, and a fresh judgment call on every item about whether it could go back on the shelf. There was no single place to see what was coming back, decide what should happen to it, or measure how much value you were recovering. Returns Management brings the whole flow together: authorize returns as RMAs, receive them at a scan-driven station, let your own rules decide each item's fate, and track recovery in a dedicated dashboard — with marketplace returns pulled in and matched to orders automatically.

Keeping your catalog, inventory, and orders in sync has always meant repetitive busywork: downloading a supplier's price file, massaging the columns, importing it, and doing it all again next week — or asking for custom development every time a partner sends data a slightly different way. Workflows changes that. It's a visual automation builder inside SKU.io where you chain a trigger to a series of actions on a drag-and-drop canvas: when a file lands on an FTP server, when a schedule fires, or when something happens in SKU itself, your workflow picks the data up, transforms it, and writes it into your account — no spreadsheets, no waiting on engineering.

Need to tell a batch of customers their orders are delayed, back in stock, or shipping Monday? Until now that meant opening each sales order and sending one email at a time — and a customer with five orders received five separate emails. Bulk Customer Emails changes that. Select any set of sales orders and SKU emails their customers in a single action, automatically grouping every order for the same customer into one message, skipping anyone without an address, and recording each send to the order's history.

Chasing payment on an order has always meant leaving SKU.io — copying an amount into a separate payment tool, emailing a link by hand, then circling back to mark the order paid once the money landed. It's slow, easy to forget, and the two systems never quite agree.

Stripe Payments closes that loop. Connect your Stripe account once, and you can send a customer a secure, hosted invoice directly from any sales order. Your customer pays with a card through Stripe's checkout, and SKU.io records the payment against the order automatically — no manual reconciliation, no copy-paste, no guesswork.

Fixing one field on a record used to mean a full detour: open the purchase order, change the supplier or the date, save, then click back to the list. Do that across a dozen rows and it's a dozen round-trips. Now your data tables have a new grid view — flip a switch and the list becomes a spreadsheet-style grid where you edit values directly in the cells. Your changes save as you go, and you never leave the list.

When a customer has a store credit on file and a sales order they haven't paid yet, the obvious thing to do is use one to settle the other. Until now that took several manual steps — recording a fake payment, remembering to mark the credit as used, and reconciling both sides by hand. Applying Store Credit to Sales Orders turns that into a two-click flow: open the order's Payments tab, pick the credits to apply, and SKU records the allocation, updates the order's balance, and keeps the credit's remaining balance in sync — all in one go.